RETURNS & REFUNDS

At BAIGAL, we are committed to providing an unparalleled experience of sophistication and excellence with our high-end jewelry and accessory collections. To ensure your satisfaction, we have carefully crafted the following refund and return policy.

Timeframe for Refunds

Products may be refunded within a period of 14 days from the date of purchase. This allows our valued customers a reasonable timeframe to assess their purchase and make an informed decision.

Original Packaging Requirement

For a refund to be processed, the returned item must be accompanied by its original packaging. We believe that the unboxing experience is an integral part of your journey with our jewelry, and returning it in its original packaging ensures the preservation of its integrity and allure.

Condition of Returned Products

We can only accept products that are returned in their original condition. Items showing signs of damage, wear, alteration, or any form of compromise will regrettably not be eligible for a refund. This policy ensures that our clientele receives products that meet the highest standards of craftsmanship.

Customer Responsibility for Return Shipping

Customers are kindly requested to bear the responsibility for the cost of return shipping. This practice allows us to focus our resources on the continual enhancement of our jewelry collections, ensuring that every piece meets the exacting standards of quality and beauty.

Non-Returnable Items

Please note that discounted products or items marked as final sale are not eligible for return or refund. We encourage our patrons to make their selections with careful consideration, as these items have been priced to reflect their unique and exceptional nature.

At BAIGAL, we strive to make your experience with our high-end jewelry as seamless and enjoyable as possible. Our refund and return policy is designed to uphold the exclusivity and sophistication that define our brand. We appreciate your understanding and cooperation in adhering to these guidelines, and we look forward to continuing to exceed your expectations with our exceptional collections.

If you have any inquiries or require further assistance, our dedicated customer service team is available to assist you.