You can request a refund within 14 days from the date of purchase. This allows you ample time to assess your purchase and make an informed decision. For a more detailed information, you can visit our returns & refund page.

We can only accept products returned in their original condition. Items showing signs of damage, wear, alteration, or compromise will not be eligible for a refund. This policy ensures our clientele receives products meeting the highest standards of craftsmanship.

Customers are responsible for the cost of return shipping. This practice allows us to focus our resources on enhancing our jewelry collections while ensuring each piece meets quality standards.

Yes, certain jewelry creations (such as earrings) are not eligible for refunds due to sanitation reasons. Additionally, discounted or final sale items are non-returnable, therefore please choose carefully.

All orders are processed within 1-2 business days after placement. This ensures careful handling and packaging of each exquisite creation.

Shipping rates consider the number of products in your order, as well as the size and weight of items. This tailored approach ensures accurate and fair shipping costs based on the uniqueness and intricacy of our creations.

While we take precautions to ensure you receive your creations in the most pristine condition, we cannot assume responsibility for missing or lost packages. It is the customer’s responsibility to provide accurate contact and address information during ordering.

Our shipping options offer varying delivery estimates. You can check out our shipping & delivery page for more detailed information.