Refund policy
At BAIGAL, we are committed to providing an unparalleled experience of sophistication and excellence with our creations. To ensure your utmost satisfaction, we have written the following refund and return policy.
TIMEFRAME FOR REFUNDS
Products may be refunded within a period of 14 days from the date of purchase. This allows our valued customers a reasonable timeframe to assess their purchase and make an informed decision.
ORIGINAL PACKAGING REQUIREMENT
For a refund to be processed, the returned item must be accompanied by its original packaging. We believe that the unboxing experience is an integral part of your journey with our creation, and returning it in its original packaging ensures the preservation of its integrity and allure.
CONDITION OF RETURNED PRODUCTS
We can only accept products that are returned in their original condition. Items showing signs of damage, wear, alteration, or any form of compromise will regrettably not be eligible for a refund. This policy ensures that our clientele receives products that meet the highest standards of quality and craftsmanship.
RETURN SHIPPING & CUSTOMER RESPONSIBILITY
Customers are kindly requested to bear the responsibility for the cost of return shipping. This practice allows us to focus our resources on the continual enhancement of our creations and collections, ensuring that every piece meets the exacting standards of quality and beauty.
NON-RETURNABLE ITEMS
Please note that certain jewelry, such as earrings, are not elegible for refunds and returns due to sanitation reasons.
Furthermore, discounted products or items marked as final sale are not eligible for return or refund. We encourage our patrons to make their selections with careful consideration, as these items have been priced to reflect their unique and exceptional nature.
INITIATING A RETURN & REFUND
To start a return, you can contact us here.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us here.
At BAIGAL, we strive to make your experience with our high-end jewelry as seamless and enjoyable as possible. Our refund and return policy is designed to uphold the exclusivity and sophistication that define our brand. We appreciate your understanding and cooperation in adhering to these guidelines, and we look forward to continuing to exceed your expectations with our exceptional collections.
If you have any inquiries or require further assistance, our dedicated customer service team is available to assist you.